Refund policy
RETURNS
You are responsible for returning the goods, ideally as an insured package. Upon arrival, the purchase amount will be refunded or, if necessary, replaced by another candle.
Important note: Candles that have been lit once, i.e. whose wick has burnt, cannot be exchanged. The same applies to orders with individual requests (own composition of fragrance and body). In principle, however, we are always solution-oriented and would like to prevent abuse.
Support? Inquiries? Other questions?
We are here to help you...
Contact us if you need further product images, information or help with selection and design. We are at your disposal for all inquiries. Either via email or DM (Instagram) - and soon we will be available in other ways too
You can reach us by phone at +49175 515 1148, from Monday to Friday from 10 am to 6 pm CET (UTC+1 ; except on public holidays)
You are responsible for returning the goods, ideally as an insured package. Upon arrival, the purchase amount will be refunded or, if necessary, replaced by another candle.
Important note: Candles that have been lit once, i.e. whose wick has burnt, cannot be exchanged. The same applies to orders with individual requests (own composition of fragrance and body). In principle, however, we are always solution-oriented and would like to prevent abuse.
Support? Inquiries? Other questions?
We are here to help you...
Contact us if you need further product images, information or help with selection and design. We are at your disposal for all inquiries. Either via email or DM (Instagram) - and soon we will be available in other ways too
You can reach us by phone at +49175 515 1148, from Monday to Friday from 10 am to 6 pm CET (UTC+1 ; except on public holidays)